Todd, this note is long overdue……..back on October 9th I experienced one of the most impressive service experiences in my life.
This took place at the ChainBusters race at Jackrabbit Trail. I entered the two man 6 hour relay with my best friend from Atlanta.
We were very excited to spend the day competing in this awesome race on a great trail.
At the end of my first lap I noticed loud creaking sound coming off of my new Gary Fisher bike. I took it over to Sean who was operating as the mechanic representing Reality Bikes.
Within minutes Sean diagnosed my mechanical (rear suspension bolt cracked) and notified me that my bike could not make another lap.
As you can imagine I was bummed out. I drove down from Virginia to hang with my buddies and ride in this race.
Shawn immediately came up with a solution by offering a demo ride from Reality…a Santa Cruz Nickel. After the first lap I realized this was not your typical demo bike…..it was spectacular!!
I was able to complete the race and even finished the final (4th) lap faster than my first lap using my Fisher.
Todd, I owe you and Shawn a huge thank you for:
1) Committing to Chainbusters on 10/9/10 as their on-site mechanic
2) Hiring a great mechanic with exceptional customer service in Shawn
3) Making my year and memories for life!
I wish you a very successful 2011 and I look forward to stopping in on my next visit to Atlanta.
Michael Murphy
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