Thursday, December 30, 2010

Thanks Mike for the Great Feedback! Glad I could Help

Todd, this note is long overdue……..back on October 9th I experienced one of the most impressive service experiences in my life.

This took place at the ChainBusters race at Jackrabbit Trail. I entered the two man 6 hour relay with my best friend from Atlanta.

We were very excited to spend the day competing in this awesome race on a great trail.

At the end of my first lap I noticed loud creaking sound coming off of my new Gary Fisher bike. I took it over to Sean who was operating as the mechanic representing Reality Bikes.

Within minutes Sean diagnosed my mechanical (rear suspension bolt cracked) and notified me that my bike could not make another lap.

As you can imagine I was bummed out. I drove down from Virginia to hang with my buddies and ride in this race.

Shawn immediately came up with a solution by offering a demo ride from Reality…a Santa Cruz Nickel. After the first lap I realized this was not your typical demo bike…..it was spectacular!!

I was able to complete the race and even finished the final (4th) lap faster than my first lap using my Fisher.

Todd, I owe you and Shawn a huge thank you for:

1) Committing to Chainbusters on 10/9/10 as their on-site mechanic

2) Hiring a great mechanic with exceptional customer service in Shawn

3) Making my year and memories for life!



I wish you a very successful 2011 and I look forward to stopping in on my next visit to Atlanta.



Michael Murphy

Thursday, December 2, 2010

Mtbr - Mountain Bike Review Classifieds

Mtbr - Mountain Bike Review Classifieds


Updating my 575 to the new 2011 model. If you know anyone looking for a sick custom built Yeti that has been well maintained then send them this ad. Cheers,

Dubbie Fresh

Grubby Graves Lays the Hammer at the 1st World Cup of 2010

Yeti Fox Team at 2010 Sea Otter Classic

Graves Recaps 2009 and Prepares for 2010

Chris Conroy discusses the new Yeti 5 Carbon

Yeti Team in Fruita and Moab

YETI FOX Team At World Championships 2009

Graves Wins 5th World Cup of the Year

Congrats to Jared, Damion, Gwinn, and the rest of Team Yeti Fox for a great season of racing.

Gwinn Throwing Down Back Home in Cali